At Chimney Heroes the safety and well-being of our employees and our customers have always been our priority. We want to announce that we are considered an ESSENTIAL business under NYS and will still be open for service as long as you will continue to trust us with your chimney needs. First and foremost is the safety of our customers and our team. This decision is not based on financial loss or insensitivity, but on the fact that we employ great people that have families, homes, bills, and needs that they need to provide for.
We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. We wanted to share with you some steps we are taking.
We have instructed our staff to stay home if they are experiencing any of the effects that have been outlined by the CDC. We also ask you to reschedule your appointment if anyone in your house is experiencing symptoms.
Personal protective equipment is used at all times.
Our technicians will wear masks, gloves, and booties for the entirety of their time in your home.
All our technicians are instructed to disinfect equipment that enters the home regularly with a solution of 1 cup bleach to 1 gallon of water. This will destroy any harmful virus on equipment and will not be harmful to handle or for their equipment.
We will respect your personal space by not coming within 6ft of any occupants in the home, and will not be shaking hands, either. Air fist bumps and thumbs up are always appreciated.
The use of clean tarps will be utilized, along with shoe covers to ensure a clean work environment.
All employees have been counseled on the new regulations and have been advised to remove themselves from service at any time if they feel they may be ill, if they become fearful of illness, or are simply uncomfortable with the situation.
We have also instructed our technicians to wash their hands often and after each call.
We will continue to do everything in our power to keep our customers safe and comfortable during this stressful time in our world. Thank you for being a Chimney Hero customer. We will get through this together!
If you have any questions or concerns, please do not hesitate to call 518-424-8620.